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If you’re seeing the following error: “The uploaded file exceeds the upload_max_filesize directive in php.ini.” Please click here to see our guide on how to fix this issue.

• Are you logged in to WordPress? We don't track logged in users by default.

Sorry about the trouble here! Have you tried these steps yet?

1. Did you set up a Google Analytics account at http://analytics.google.com/? Note that this is not the same as a Google account
2. Make sure you have a property setup for your domain already. If you haven't done that yet, here are instructions: click here.
3. If you already have your property setup in GA, you'll need to authenticate ExactMetrics with Google Analytics: Connect to Google Analytics

Please make sure that the user you are trying to authenticate with has Editor or higher user role permissions within Google Analytics.

Be sure to include:

• the URL of your site you're running into this issue on.
• Also, Include the URL of the WordPress install if different. Sometimes WordPress is installed folder (such as /blog/ or /wordpress/) rather than the root folder.

No error message after authentication, but site remains unauthorized?

1. You might wish to install this plugin temporarily: TLS 1.2 Compatibility Test and if it fails the first test you'll want to contact your host to make the necessary upgrades. If it passes those tests please proceed to step 2

2. Install & activate the core control plugin: Core Control - click here to Download
3. Activate the logger module: visible here.
4. Enable logging, try authenticating into ExactMetrics, and then disable logging: (how to disable logging).
5. And paste the error message in your email reply.

This sounds like a theme or plugin conflict.

We can provide some code to fix this issue, however, that code we can provide needs to be customized depending on what theme or plugin you have on your site. It's not a one-size-fits-all solution, unfortunately.

We can identify the culprit without deactivating any plugins or themes if we have access to the site by blocking the js files in the browser using Chome Development tools and reloading the page.

• We'll need a WordPress username/password for your site so we can log in and take a look at what's goings on.

Alternatively, if you wish to identify the plugin yourself this would be the easiest method:

Step 1: Check for Plugin Conflicts

Step 2: Email us a Dropbox or Google Drive link to the conflicting theme or plugin.

You may have disabled the reports within the ExactMetrics settings.

To enable the reports, please check the following setting:

1. While logged to your site, click ExactMetrics
2. Click Settings, then click Advanced
3. Scroll near the bottom of the page and expand 'Reports'.
4. Ensure that the option 'Enabled' is selected

You should now be able to see your reports. If not, please let us know!

Reauthenticating with your Google Analytics account under Insights =>aSettings will fix this error.

It sounds like your ExactMetrics account is connected to a different Google Analytics Profile or Data Stream. Re-authenticating ExactMetrics and connecting to the correct Google Analytics property or Data Stream by Insights => Settings will fix this error.

More Information

If you're a Lite/free user you'd not have a login with us. Only paying customers have an account with us.

If you've discovered ExactMetrics on your site, you may just need to re-authenticate your ExactMetrics plugin with your Google Analytics account.

To find out if you have the Lite version installed on your site, please keep in mind:

• The Lite version of ExactMetrics doesn't have an area to insert your ExactMetrics license key while the paid version does.
• If the problem is just that the wrong data is showing in ExactMetrics, or your getting a notification that you need to Authenticate with Google Analytics, here’s how to fix it and make sure the right Google Analytics profile is selected.

Please see our guide on this matter:

How to Log in If You’ve Lost Your Username or Password.

Please see our guide on this matter:

How to Upgrade your License.

ExactMetrics is currently translated into these languages and we have these language packs available. Anyone can contribute to th translations via the WordPress.org translation system.

All of our pricing terms are annual.

ExactMetrics tracks everything Google Analytics tracks out-of-the-box, plus we massively improve Analytics's tracking capabilities.

1. ExactMetrics makes extremely complex implementations of Google Analytics easy and available on WordPress websites in just a few clicks: without the help of a developer. For instance just one of our features would take an experienced developer dozens of hours for each website, however, we do the heavy-lifting so these can be implemented this via our software in minutes not days.

Some of these features include:

• Forms tracking (see where your conversions are coming from, stop wasting money on source of traffic that aren't converting)
• eCommerce Tracking (see where your sales are coming from for WooCommerce or Easy Digital downloads.)
• Affiliate and outbound link tracking
• Logged in user tracking and User ID tracking
• Search Console tracking (see what the search terms your visitors are typing in Google to arrive at your site).
• And a whole lot more. Here's a longer list of available features.

2. ExactMetrics also adds dashboards to your WordPress website so you can see your most important stats at a glance from within WordPress. Our aim is to get business owners and decision makers the information they need to make smart decisions about their site and marketing without needing to hire a full-time analytics expert.

We have a more in-depth guide on this matter:

What is the difference between Google Analytics and ExactMetrics?

You will need to add [email protected] to your GA profile (steps here) so we can take a look at what's going on.

The latest version is 8.2.2. It seems that you are not currently using the latest version.

We always recommend that you stay up to date with the latest version of ExactMetrics. Please refer to our guide on Why you should always stay updated.

Do you have any extensions running such as Ghostery?
Please see our guide:How to disable Ghostery.
If so, what browser extensions do you have running?

You'll most likely need to contact your web host to ensure that cURL and TLS are up-to-date. If they are unable to, we'd recommend using one of our recommended hosting partners.

Please see our guide to fix 403 Errors in the Search Console.

You'll need to re-authenticate with ExactMetrics again by going to Insights » Settings. Please press the "Disconnect" button. You may need to press it again if it says "Force Disconnect", this is normal.
Then, click on the "Reconnect ExactMetrics" button.

If you are still getting this error, be sure to include:

• the URL of your site you're running into this issue on.
• Also, Include the URL of the WordPress install if different. Sometimes WordPress is installed folder (such as /blog/ or /wordpress/) rather than the root folder.